Report: Enchantment of the Seas suffers broken windows and flooded cabins during high winds

Guests onboard Royal Caribbean’s Enchantment of the Seas are reporting a serious onboard incident during rough weather on January 31, 2026. According to passenger accounts, two oceanview windows on Deck 2 broke, allowing seawater to flood multiple cabins.

Reports of the incident are now circulating online, with passengers sharing photos and videos across multiple Facebook groups. The images appear to show water pooling in hallways and soaking carpets inside staterooms, as guests describe flooding in the affected area of the ship.

According to multiple firsthand accounts, two oceanview cabins on Deck 2 were directly impacted when windows broke amid heavy seas. Guests on the vessel say crew members were seen laying towels in hallways, securing cabin doors, and evacuating guests from the affected area as water entered the ship.

“Currently on deck 2 of Enchantment. Two oceanview windows blew out and water is flooding in,” one passenger wrote alongside photos of the damage.

At the time of publication, Enchantment of the Seas was sailing in the Gulf, moving at roughly 12 knots (about 14 mph) and headed toward its next scheduled port of call in Cozumel, Mexico.

Enchantment of the Seas departed Tampa, Florida on January 31, 2026, on a 5-night Western Caribbean cruise with stops planned in Costa Maya and Cozumel before returning to Tampa on February 5, 2026.

Passengers reported that the window failures occurred while the ship was at sea between ports, during a period of rough conditions that included heavy rolling and significant movement onboard.

One guest recalled earlier moments during the voyage when dishes, cups, and utensils slid and crashed inside public venues as the ship pitched.

Passengers reportedly injured

Several passengers reported that two women are injured, one in each of the affected cabins.

“One woman was bleeding,” the original poster later wrote in the comments. “The woman in the other room had glass in her foot.”

Another passenger responding to questions about what happened added that high-pressure seawater appeared to force its way inside the cabin after the glass failed. The poster noted that shattered window fragments could easily cause injuries in those conditions.

Passengers in the comments repeatedly urged others to avoid speculation and insensitive comparisons, emphasizing that people were hurt and shaken by the incident.

“Guys, the Titanic references aren’t helpful,” one woman wrote. “There are injured people, many are scared and I have nothing from my cabin.”

Another passenger added, “I’m on it right now and my cabin is near the front of the ship on deck 2. Guys. We have been flopping around for 12 hours now and it’s getting really annoying. I’ve been staying in bed mostly other than dinner and a little walk around last night. I’m ready for it to be done. Last I heard was that it was going to get better around 10 today. This is my first cruise too!” 

Cabins evacuated as crew responds

Passengers staying on the affected deck said they were evacuated from the area while crew members worked to contain the flooding and assess the damage. Some reported being temporarily locked out of their cabins and unable to retrieve personal belongings.

Photos shared online show soaked carpeting outside stateroom doors, standing water under beds, and towels placed along hallways to absorb incoming water.

Enchantment of the Seas features lower-deck oceanview cabins on Deck 2 that sit closer to the waterline, making them more vulnerable during severe weather when waves strike the hull with significant force.

Passengers impacted by the flooding say they are awaiting further updates from the cruise line regarding cabin access and how the remainder of the voyage will proceed. Some guests aboard the sailing have stated that communication has been limited or non-existent following the incident.

At the time of publication, Royal Caribbean has not issued an official statement addressing the reported window failures, passenger injuries, or whether any itinerary adjustments were made following the incident.

About Enchantment of the Seas

Enchantment of the Seas is a Vision Class cruise ship operated by Royal Caribbean International. The vessel entered service in 1997 and underwent a major refurbishment in 2012, which added new dining venues, upgraded accommodations, and additional onboard amenities.

At approximately 82,900 gross tons, Enchantment of the Seas carries just over 2,200 passengers at double occupancy and is smaller than many of Royal Caribbean’s newer ships. Its size allows it to sail itineraries that include ports not accessible to larger vessels, a feature that has kept it in active service for nearly three decades.

The ship primarily operates short Caribbean itineraries, often sailing from Tampa, Florida, on Western Caribbean routes that include destinations such as Cozumel and Costa Maya.

Despite its age, the ship remains a popular option for budget-conscious cruisers and repeat Royal Caribbean guests seeking a more traditional cruise experience with fewer onboard crowds than the line’s newer, larger vessels.

This story is developing and will be updated if Royal Caribbean provides additional information or confirmation.