Allie Hubers A luxury African cruise took a concerning turn when passengers from Crystal Symphony were attacked and robbed during a stop in Mombasa, Kenya.
The Crystal Symphony is a high-end cruise ship operated by Crystal Cruises currently sailing on a 25-day voyage from India to South Africa.
The incident has prompted swift action from local authorities, but has also raised concerns about port safety in East Africa.
The incident in Mombasa, Kenya
According to reports, passengers disembarked from Crystal Symphony to explore Mombasa, Kenya after the ship arrived as scheduled on March 31, 2025, for an overnight stay.
Mombasa, Kenya is the country’s second-largest city – and is known for its rich blend of African, Arab, and European influences, shaped by centuries of trade and colonization.
Cruise guests were touring the city center, including a visit to the famous Pembe za Ndovu (Elephant Tusks) monument on Moi Avenue. Unfortunately, their experience was disrupted by a violent attack involving around 50 local youths who targeted the group, and supposedly stole valuables such as purses, phones, and jewelry.
Although no injuries were reported, the event was deeply unsettling for the guests involved. In response, the Kenya Tourism Board and police boarded the ship to offer a formal apology and reassure guests of increased security measures. The ship cut its port visit short and departed Mombasa early to ensure the safety of everyone onboard.
Travel advisory and safety concerns for Crystal Symphony
The U.S. State Department currently advises travelers to “Exercise Increased Caution” when visiting Kenya due to the potential for violent crime, theft, and local police limitations.
While incidents targeting cruise guests are rare, this event underscores the importance of staying alert in unfamiliar environments.
Cruise lines and local governments must now evaluate how to maintain the growing interest in African itineraries while ensuring traveler safety. This will likely lead to increased port security and more comprehensive shore excursion oversight.
What this means for cruise travelers
For travelers on upcoming sailings, this incident serves as a reminder to always remain alert and follow guidance from your cruise line when disembarking in unfamiliar destinations. In this case, Crystal Symphony’s crew and local officials acted quickly and professionally, but personal vigilance remains key.
While Mombasa is not a major cruise hub, it is still featured on select luxury itineraries thanks to its rich culture, wildlife access, and Indian Ocean charm. Other cruise lines scheduled to visit include Azamara, Viking Cruises, Oceania, and Regent Seven Seas.
Norwegian Cruise Line has also visited the African port recently, along with hundreds of college students aboard the MV World Odyssey with the Semester at Sea program.
With the increasing popularity of Africa as a cruise destination, safety protocols and coordinated efforts between local governments and cruise operators will be essential moving forward.
Crystal Symphony’s current voyage: Mumbai to Cape Town
The incident occurred during Crystal Symphony’s current 25-day, one-way voyage from Mumbai, India, to Cape Town, South Africa.
The itinerary includes stops in some of the Indian Ocean’s most exotic and culturally rich destinations. The luxury cruise is pricey, as prices for this sailing started at USD $11,700 per person.
The itinerary includes a mix of exotic and culturally rich destinations across the Indian Ocean and East Africa. Highlights include stops in Goa, Colombo, the Maldives, three islands in the Seychelles, Mombasa (Kenya), Zanzibar (Tanzania), and several South African ports including Richards Bay, Port Elizabeth, Mossel Bay, and an overnight stay in Cape Town.
The luxury vessel began its current itinerary on March 18, 2025, in India. The shortened visit in Kenya occurred halfway through the voyage, as the luxury cruise ship will be visiting Cape Town, South Africa on April 11, 2025, for disembarkation.
About Crystal Cruises and Crystal Symphony
Crystal Cruises is synonymous with ultra-luxury cruising, originally launched in 1988 and reimagined in 2022 under the ownership of A&K Travel Group. The brand is celebrated for its refined service, world-class cuisine, and destination-rich itineraries.
Crystal Symphony, which debuted in 1995 and was extensively refurbished in 2023, accommodates up to 606 guests. With nearly a 1:1 guest-to-staff ratio, passengers enjoy personalized attention in a sleek and intimate environment.
Standout features include elegantly appointed suites, a serene spa, and gourmet dining venues such as Umi Uma by world-renowned chef Nobu Matsuhisa.
This ship caters to discerning travelers seeking a high-end travel experience that’s both immersive and relaxed.
